Without a complete health history, it is impossible to fully assess the impact of social, environmental, hereditary, and behavioral factors on a patient’s physical and mental health. Likewise, many prescription medications have a direct effect on hearing, tinnitus, and balance and must be reviewed and updated when assessing patient health. It can be tempting to simply focus on hearing aid recommendations and fittings when working with the hard-of-hearing population but taking the time to review a patient’s medical records and health history will provide insights into each patient and maximize patient outcomes.
Hearing health is more than a retail transaction
Furthermore, survey comments from Amplifon members show that they view hearing healthcare visits more like a retail transaction to purchase hearing aids, rather than a healthcare visit that encompasses their overall health, lifestyle, medical history, and hearing loss. Member statements indicate that because of the focus on the device purchased rather than the care provided, members do not see their provider as part of their medical team but, unfortunately, more as a salesperson or technician.