Hearing health care and the insurance industry are constantly changing. In order to help you stay up-to-date, we've created dedicated resources for our providers to learn about the latest industry topics and trends.
Since July 2019, Amplifon has been using the Consumer Assessment of Healthcare Providers and Systems Survey, also known as CAHPS, Clinician and Group Survey (CG-CAHPS) which asks patients to report on their experiences with providers and staff in primary care and specialty care settings. The CG-CAHPS survey assesses the patient experience as it relates to the accessibility of care, communication with providers, care coordination, and interactions with staff.
Ears and hearing are directly tied to overall patient health. Comorbidities, or health conditions, such as diabetes, high blood pressure, and sleep apnea can impact hearing. Medications can also affect ears, hearing and balance. Members need to understand that hearing affects whole person health, and to obtain the most accurate assessment and treatment of their hearing loss, their hearing health care provider must be aware of their medications and health history.
You pride yourself on delivering the highest level of patient care. You possess state-of-the-art diagnostic and fitting technology. In every aspect of your practice, you strive to create an outstanding patient experience. But are you missing not-so-obvious barriers to achieving exceptional patient care and satisfaction? Little things can make a big difference in how patients perceive their experience with you.