You pride yourself on delivering the highest level of patient care. You possess state-of-the-art diagnostic and fitting technology. In every aspect of your practice, you strive to create an outstanding patient experience. But are you missing not-so-obvious barriers to achieving exceptional patient care and satisfaction? Little things can make a big difference in how patients perceive their experience with you.
Hearing health advocate Shari Eberts wrote an online article on making your office “hearing loss friendly,” based in part on her own experience as a hearing-impaired individual. “People come to your office because they cannot hear well. Treat them with respect from the moment they contact your office and through the entire appointment,” she writes. “Patients often arrive with anxiety about their hearing loss. Make sure your office gives them confidence that they have found the right partner to share their journey.”