A close examination reveals that not all hearing benefits are able to deliver on these drivers of member satisfaction. At Amplifon Hearing Health Care, by contrast, we put member needs and satisfaction at the center of everything we do.
It starts with our nationwide network of more than 5,000 NCQA-credentialed providers: professionals who uphold the highest evidence-based standards in hearing health care. Proof of our commitment to a positive member experience is also found in our hearing aid formulary. Our independence from manufacturer ownership enables us to offer hundreds of hearing aid models with the latest technology from all major brands — empowering our network providers to satisfy each patient’s unique needs and preferences.
We place a high priority on measuring and improving the member experience. To obtain an accurate and comprehensive assessment, we use highly respected standardized tools, including the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey to measure member experience. Endorsed by the National Quality Forum, CG-CAHPS enables us to compare our network performance to other health care organizations. Just as importantly, we share the findings with our provider network, so they can take specific steps to improve care delivery.
The most recent CG-CAHPS scores clearly indicate high satisfaction among Medicare Advantage members who use their Amplifon hearing benefit. Key results include:
- 94% of respondents would “definitely recommend” their Amplifon network provider¹
- 94% of respondents said their provider spent enough time with them¹
- 94% of respondents said their provider explained in a way they understood¹
It almost goes without saying that Medicare Advantage plan members love the major discounts they enjoy — an average savings of 65% vs. average retail price — on the purchase of hearing aids.
An unwavering focus on the member experience is reflected in the multitude of positive reviews we receive, as well as comments like these: “My provider did a fantastic job. I love my hearing aids, and so does my family. They work perfect!” and “I received excellent care and information about hearing and hearing aids.” High member satisfaction, in turn, helps explain why a growing number of Medicare Advantage plans have chosen Amplifon to be their hearing health care partner.