My biggest responsibility is to do everything I can to be an advocate for our providers. This includes finding and implementing new ways to make it easier for them to work with us. I’m also involved with education, training and ensuring the provider team is a trusted resource for our providers.
Making it easy to work with Amplifon enhances our ability to expand our national footprint and attract more providers to our network, extending our hearing health care benefits and programs to more individuals. A crucial part of this effort is educating our providers about our healthcare plans, particularly our insurance benefits and workers’ compensation plans, and how to navigate the claims process for each one. This is especially important for plans with a hearing benefit, which can be very complex. By helping our providers become more proficient with the claims process, we also make it easier for health insurers, employers and other organizations to partner with us.
We’re creating a completely new, more intuitive provider portal that will automate processes and speed up the verification of member benefits. Another major initiative in the coming year will focus on measuring the satisfaction of patients who are covered by our benefits and programs. Our intent is to use patient satisfaction ratings to determine, in part, how we reimburse our providers. This type of fee structure incentivizes providers to make patient satisfaction a top priority. It also helps ensure that every dollar spent by our partners is well spent.
I, along with the others in my department, possess a real passion for customer service. I believe that if we are a trusted resource and build relationships with our providers, and then educate, train and support them, everyone comes out ahead. The patient is satisfied, the provider is happy, overall quality of care is enhanced, and the consumer’s perception of our partner is strengthened.
We have a really strong culture here at Amplifon. We are very transparent and supportive of one another, and we all work really hard to keep growing and changing for the better.
My family is my first passion. My daughter is in her second year at the University of Wisconsin-Madison (go, Badgers!), and my son is a senior at Watertown-Mayer High School (MN). I love to spend time at our family cottage on the Mississippi River with my family – we love to travel.
